With the same operating system

To activate a purchase on another device with the same operating system (Android purchase, Android restore, etc.), simply click on “Already a Pro user? - Restore purchase”. The app will then check whether a payment is already linked to your Google account (for Android) or your Apple ID (for iOS). Please note that you must be logged in with the same account that you used to make the purchase.

This is what the restore button looks like:

For different operating systems

Unfortunately, it is not yet possible to use the Pro version license on devices with different operating systems. A solution is being worked on and until then you can simply send me your current app ID with the device with the license and the app ID of your other/new device by e-mail or via other contact options and I will transfer the license manually.

The app ID can be found at the bottom of every InToler app in the options and starts with QON_. You can simply save it to your clipboard using the “Copy” button.

Question 2

How can I cancel the Pro version?

Accepted Answer

How do I cancel my InTolerApp Pro subscription?

The easiest way is directly via the Play or App Store.

For Android devices, it works like this

open the Play Store and click on your profile picture in the top right corner
click on “Payments and subscriptions”
then click on “Subscriptions”.
simply select the InTolerApp Pro subscription.
then click on “Cancel”.

Alternatively, you can find the instructions from Google here.

For Apple devices, it works like this

open the “Settings” app.
tap on your name.
tap on “Subscriptions”.
tap on “Cancel subscription”. You may have to scroll down to find the “Cancel subscription” button. If no cancel button or an expiration date is displayed in red, the subscription has already been canceled.

Alternatively, you can find the instructions from Apple here.

Is it still not working?

Otherwise click here to send an email with all the important information to the app developer and resolve the issue manually.

Question 3

Troubleshooting: If the camera cannot capture ingredients or barcodes

Accepted Answer

Scanning problems with the InTolerApp? Here are solutions! 🛠️

Hello 👋 Having trouble scanning ingredients or barcodes with the InTolerApp? Don't worry, I've put together some helpful steps for you here.

1. reinstall the app 🔄

Sometimes a fresh start helps:

Delete the app completely from your device
Restart your smartphone
Reinstall the app via the Play Store or App Store
Important: Give the app permission to access your camera

2. note the contents 👀

For barcode scan: Position the barcode in the center of the image section
For Ingredients: Make sure that the camera language matches the language on the packaging

3. activate camera V2 🔍

If the previous steps do not work, try the following:

Open the InTolerApp settings
Scroll all the way down
Activate the “Camera V2” option
Return to the scanner

Camera V2 setting

Note: This camera version is still in the testing phase and may occasionally contain errors.

4. contact in case of persistent problems 💬

If the problem persists, please contact me via email, WhatsApp or chat. Include the following information:

Mobile phone model: e.g. iPhone 15
App version: e.g. 2.2.0
iOS / Android version: e.g. iOS 16.5.2

I will take a close look at your problem and work with you to find a solution.

Thank you for your patience! Together we will solve the problem. 😊

Best regards J

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