Scanning problems with the InTolerApp? Here are solutions! 🛠️

Hello 👋 Having trouble scanning ingredients or barcodes with the InTolerApp? Don't worry, I've put together some helpful steps for you here.

1. reinstall the app 🔄

Sometimes a fresh start helps:

• Delete the app completely from your device
• Restart your smartphone
• Reinstall the app via the Play Store or App Store
• Important: Give the app permission to access your camera

2. note the contents 👀

• For barcode scan: Position the barcode in the center of the image section
• For Ingredients: Make sure that the camera language matches the language on the packaging

3. activate camera V2 🔍

If the previous steps do not work, try the following:

• Open the InTolerApp settings
• Scroll all the way down
• Activate the “Camera V2” option
• Return to the scanner

Note: This camera version is still in the testing phase and may occasionally contain errors.

4. contact in case of persistent problems 💬

If the problem persists, please contact me via email, WhatsApp or chat. Include the following information:

• Mobile phone model: e.g. iPhone 15
• App version: e.g. 2.2.0
• iOS / Android version: e.g. iOS 16.5.2

I will take a close look at your problem and work with you to find a solution.

Thank you for your patience! Together we will solve the problem. 😊

Best regards

Jonah

Updated on: 26/08/2024